For those of you that the fires have impacted, we’re very sorry for your loss. Please know that we are here to help you in any way we can.
Below this email is valuable information we've received to help answer questions you might have. If you need recovery assistance or know those that do, please take the time to review the information. I believe it will greatly enhance your/their recovery effort.
If you have any questions, please call or email us at 808-217-8832 or updates@mauiproperty.com.
• Website: www.disasterassistance.gov
• Phone: 1-800-621-3362 (available 24/7).
Disaster survivors who are deaf, hard of hearing, or have a speech disability and use a Text Telephone (TTY) may call 800-462-7585.
• Mobile App: https://www.fema.gov/about/news-multimedia/mobile-products
• What it is: Disaster assistance funds. FEMA may be able to provide housing assistance – rental assistance, lodging reimbursement, home repair, home replacement, and direct housing to set up your FEMA account for financial assistance towards food, gas, and housing. It takes about 30 minutes.
You will need:
1) SS number
2) Insurance information
3) Property address
It needs to be a direct deposit, so that you will need your bank’s routing and account numbers.
If you have insurance (home, auto, renter’s, etc.), make sure to file a claim with your insurance company. FEMA will not cover claims for things already covered by insurance.
More information and details here: https://www.fema.gov/disaster/4724
• Website: https://humanservices.hawaii.gov/
• Phone – public information assistance line: 855-643-1643
• What it is: Funds for immediate needs. DHS administers the individual and family grant program, which helps with immediate needs. Administers food stamp program for disaster victims
• Guide from Hawaii DCCA about post-disaster insurance claims: https://cca.hawaii.gov/ins/files/2023/01/post-disaster-claims-guide.pdf
EAP – Employee Assistance Center of the Pacific
• Phone: 808-597-8222
• Website: www.EAPacific.com
• Email: info@EAPacific.com
Dept. Of Health - Maui Community Health Center
• Address: 121 Mahalani Street, Wailuku (currently open 7 days/wk, 8 AM-4:30 PM
• Phone: (808) 984-2150
• Email: mauiwellness@doh.hawaii.gov
• After-hours crisis counseling: call (808) 832-3100 or (800) 753-6879 or call/text/chat 988
SAMHSA (the federal Substance Abuse and Mental Health Services Administration, part of the U.S. Department of Human Services)
• Website: https://www.samhsa.gov/find-help/disaster-distress-helpline
• Phone or text: 1-800-985-5990
• What it is: The Disaster Distress Helpline (DDH) is the first national hotline dedicated to providing year-round disaster crisis counseling.
This toll-free, multilingual, crisis support service is available 24/7 to all U.S. and its territories residents experiencing emotional distress related to natural or human-caused disasters.
Health Care needs
• First aid, pediatric, OB/GYN: Kaiser Permanente has first aid stations set up and is providing medical services to members and non-members at no cost at the following locations: o Mobile health vehicle at Lahaina Gateway Center – Provides first aid, pediatric services, and OB/GYN services.
OB/GYN services begin August 14 and will be offered every Friday beginning August 18. Hours: M-F, 10 AM-5 PM
First aid station at Hyatt Regency Lahaina, Lahaina Ballroom – Provides first aid services. Hours: M-F, 10 AM-5 PM
The first aid station at Napili Park – Provides first aid and pediatric services. Hours: M-F, 10 AM-5 PM
For more information, visit: https://healthy.kaiserpermanente.org/hawaii/alerts/p2/maui-wildfire-updates.html?kp_shortcut_referrer=kp.org/maui-fires
• Pharmacy needs
For Kaiser members, pharmacy courier services will be available at the three sites listed above.
Visit: kp.org/pharmacy
Call: 808-643-7979
Prescription refills for Indemnity Drug Plan (for Local 5 members in this plan)
Call Express Scripts help desk at 866-568-4973
Emergency access: go to any in-network participating pharmacy (it is recommended to go to a different pharmacy within the same chain, if possible)
•Glasses - emergency replacements - https://www.vspvision.com/eyes-of-hope/get-help.html#relief
For lost or broken eyewear (even if an individual is not a VSP member or doesn’t have vision insurance), contact a local Red Cross chapter or shelter to request a VSP Eyes of Hope Disaster Relief gift certificate using the link above. "VSP Eyes of Hope" gift certificates (or "vouchers") are available to all people who have been affected by disasters.
•Website: https://www.redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter.html
•Phone: 1-800-RED-CROSS (1-800-733-2767)
•Locations:
There are shelters at
•Email: Emily.Fortman@redcross.org or Luke.Beckman@redcross.org
•What it is: A place to sleep, meals, water, and other services
•As of Monday, 8/14, HHFDC is launching a program to help connect those who have lost their housing with those who have housing to offer. Forms and information will be available here:
Website: https://dbedt.hawaii.gov/hhfdc/hawaii-fire-relief-housing-program/
Phone: 808-587-0469
Email: hhfdcfirereliefhousing@hawaii.gov
•Phone: 1-800-RED-CROSS (1-800-733-2767) and select Option 4. Follow the voice prompts for "Hawaii Wildfires".
•Interactive Google doc: Click here
•In Person: The Maui Emergency Management Agency has opened a Family Assistance Center at the Kahului Community Center (275 Uhu St, Kahului, HI 96732). Staff will work with families to collect info and administer DNA swabs.
•Missing pets:
Maui Humane Society
Website: https://www.mauihumanesociety.org/services/lost-found-pets/file-a-lost-or-found-report/
Also, check "Missing Pets of Maui" on Facebook: https://www.facebook.com/groups/573929129453583
Phone: 808-877-3680, ext. 3
•Phone
Red Cross Maui: (808) 244-0051
Salvation Army: 808-871-6270 (Kahului); 808-661-5335 (Lahaina); 808-875-8065 (Kihei)
Aloha United Way: Call 2-1-1 (7 days/week, 7 AM-10 PM)
•What it is: Food, clothing, and other essential items.
The Red Cross issues vouchers for food and clothing at stores.
•Phone: PATCH’s referral lines: 808-961-3169
•Link to a list of licensed providers from PATCH: https://docs.google.com/spreadsheets/d/1pT5Kz4bH8S4rEjulNMVCZcV_gfAOkNhg0it_2_eoqzM/edit#gid=0
•Website with further info: https://www.patchhawaii.org/
•What it is: PATCH is the state’s designated childcare resource & referral agency.
The following radio stations will air Maui County updates on the disaster at 9 AM, 12 PM, and 3 PM each day:
•Unemployment Insurance call center for those affected by Maui wildfires: (808) 984-8400; choose option "0" at the prompt
•In recognition of the devastating Maui Wildfires, the requirements to make three job search contacts and register for work on HireNetHawaii are waived for only those affected. These waivers begin once the claim is filed. The UI Call Center will also expand its hours to seven days a week and operate from 7:00 a.m. to 6:00 p.m. daily. The UI Call Center continues to offer interpreter services to limited English-proficient individuals. Individuals can file their unemployment insurance claims using the computers there at the Maui American Job Center (110 Ala'ihi Street, Suite 209, Kahului).
•Online: https://huiclaims.hawaii.gov
•To create a new account, you must have the following information:
a. Social Security number and/or Alien card (if a Legal Permanent Resident)
b. Your employment history for the past 18 months
c. Bank account information (used for direct deposit)
d. Valid email address
To begin the process, go to: https://huiclaims.hawaii.gov
This is the screen you will get. Click on and review any informational videos that may apply to you:
When ready, click on the blue box on the right that says "Claimant Services"
This will take you to the next screen:
You may click "Create a Login" from here if you are a new user or *Reactivate (using your old account/password). *Call the Unemployment office for assistance if you forgot your old account/password.
Contacts:
Unemployment Claims & Benefits Call Center:
(833) 901-2272 or
(833) 901-2275 or
(808) 762-5751 or
(808) 762-5752
Maui Claims and Benefits
Phone: (808) 984-8400 or
Fax: (808) 984-8444
Email: dlir.ui.maui@hawaii.gov
Address:
54 South High St., Rm. 201
Wailuku, HI 96793
Birth Certificate / Marriage Certificate / Death Certificate / Civil Union Certificate
Hawaii Dept of Health:
Order online: https://vitrec.ehawaii.gov/vitalrecords/
This site will require an uploaded image of a government-issued ID (driver’s license, state ID, or passport)
Phone: (808) 586-4539
Address for in-person: State Office Building, 54 South High St. Rm. #301, Wailuku (note: this is not the mailing address to send forms to)
Other states: https://www.cdc.gov/nchs/w2w/index.htm
If the documents were issued in a different state, you will need to apply for replacement certificates from that state.
Driver’s License / State ID:
•https://www.mauicounty.gov/1518/DuplicateReplacement-License o May require other documents: Birth Certificate; Social Security Card; State of Hawaii ID Card; Medicare Card; Military ID; Passport; or Immigration & Naturalization Service documents
Department of Motor Vehicles & Licensing Offices - You may be able to apply by mail, but if there are changes to any information other than your residential address, you will probably need to go in person.
Social Security Card
•In person: Social Security Office, 2200 Main Street, Suite 125, Wailuku (open 8:30 AM-3:30 PM M-F)
•Phone: 1-800-772-1213
•Apply online: https://secure.ssa.gov/ossnap/public/landingOSsnap
•Usually requires a driver’s license, state ID, or passport.
If you do not have these documents, they may accept others, such as an employee ID, school ID, health insurance card, or U.S. military ID.
See here for more details: https://www.ssa.gov/ssnumber/ss5doc.htm
Passport
•Important: Report your old passport as lost/destroyed.
The form is online here: https://travel.state.gov/content/travel/en/passports/have-passport/lost-stolen.html - adults may be able to submit the form electronically.
•To replace lost/destroyed passports, you will need to apply in person.
However, if you have internet and printer access you can fill out the form online and then print it.
Here are the steps to apply and info about the documents needed: https://travel.state.gov/content/travel/en/passports/need-passport/apply-in-person.html
•In-person locations - by appointment only – schedule appointments at www.usps.com/scheduler:
Kahului Post Office – 183 South Puunene Ave, Kahului – 808-871-2487
Puunene Post Office – 10 Hansen Road, Puunene – 808-871-1352
Paia Post Office – 120 Baldwin Ave, Paia – 808-579-8866
Haiku Post Office – 770 Haiku Road, Haiku – 808-575-2614
Medicare card
Green Card
•https://www.uscis.gov/green-card/after-we-grant-your-green-card/replace-your-green-card
Naturalization/Citizenship Document
Other documents
•https://www.usa.gov/replace-vital-documents#item-37457
•Hawaii Emergency Management Agency resource page: https://dod.hawaii.gov/hiema/august-2023-wildfires/
•Maui Department of Housing and Human Concerns has a list of resources at: https://www.mauicounty.gov/DocumentCenter/View/104984/DHHC-Resource-Guide
If you have any questions, feel free to call or email us at 808 217 8832 or updates@mauiproperty.com