Maui Disaster Relief Resources 

For those of you that the fires have impacted, we’re very sorry for your loss.  Please know that we are here to help you in any way we can. 

Below this email is valuable information we've received to help answer questions you might have.  If you need recovery assistance or know those that do, please take the time to review the information.  I believe it will greatly enhance your/their recovery effort.

If you have any questions, please call or email us at 808-217-8832 or updates@mauiproperty.com.

Apply for FEMA disaster assistance 

• Website: www.disasterassistance.gov 

• Phone: 1-800-621-3362 (available 24/7).

Disaster survivors who are deaf, hard of hearing, or have a speech disability and use a Text Telephone (TTY) may call 800-462-7585. 

• Mobile App: https://www.fema.gov/about/news-multimedia/mobile-products 

• What it is: Disaster assistance funds. FEMA may be able to provide housing assistance – rental assistance, lodging reimbursement, home repair, home replacement, and direct housing to set up your FEMA account for financial assistance towards food, gas, and housing. It takes about 30 minutes.

You will need:

1) SS number

2) Insurance information

3) Property address

It needs to be a direct deposit, so that you will need your bank’s routing and account numbers. 

If you have insurance (home, auto, renter’s, etc.), make sure to file a claim with your insurance company. FEMA will not cover claims for things already covered by insurance. 

More information and details here: https://www.fema.gov/disaster/4724 

Funds for immediate needs – Hawaii Department of Human Services 

• Website: https://humanservices.hawaii.gov/ 

• Phone – public information assistance line: 855-643-1643 

• What it is: Funds for immediate needs. DHS administers the individual and family grant program, which helps with immediate needs. Administers food stamp program for disaster victims 

Contact your insurance company 

• Guide from Hawaii DCCA about post-disaster insurance claims: https://cca.hawaii.gov/ins/files/2023/01/post-disaster-claims-guide.pdf 

Disaster crisis counseling 

EAP – Employee Assistance Center of the Pacific 

• Phone: 808-597-8222 

• Website: www.EAPacific.com 

• Email: info@EAPacific.com 

Dept. Of Health - Maui Community Health Center 

• Address: 121 Mahalani Street, Wailuku (currently open 7 days/wk, 8 AM-4:30 PM 

• Phone: (808) 984-2150 

• Email: mauiwellness@doh.hawaii.gov 

• After-hours crisis counseling: call (808) 832-3100 or (800) 753-6879 or call/text/chat 988 

 

SAMHSA (the federal Substance Abuse and Mental Health Services Administration, part of the U.S. Department of Human Services) 

• Website: https://www.samhsa.gov/find-help/disaster-distress-helpline 

• Phone or text: 1-800-985-5990 

• What it is: The Disaster Distress Helpline (DDH) is the first national hotline dedicated to providing year-round disaster crisis counseling.

This toll-free, multilingual, crisis support service is available 24/7 to all U.S. and its territories residents experiencing emotional distress related to natural or human-caused disasters. 

 

Health Care needs 

• First aid, pediatric, OB/GYN: Kaiser Permanente has first aid stations set up and is providing medical services to members and non-members at no cost at the following locations: o Mobile health vehicle at Lahaina Gateway Center – Provides first aid, pediatric services, and OB/GYN services.

OB/GYN services begin August 14 and will be offered every Friday beginning August 18. Hours: M-F, 10 AM-5 PM

First aid station at Hyatt Regency Lahaina, Lahaina Ballroom – Provides first aid services. Hours: M-F, 10 AM-5 PM 

The first aid station at Napili Park – Provides first aid and pediatric services. Hours: M-F, 10 AM-5 PM 

For more information, visit: https://healthy.kaiserpermanente.org/hawaii/alerts/p2/maui-wildfire-updates.html?kp_shortcut_referrer=kp.org/maui-fires 

 

• Pharmacy needs 

For Kaiser members, pharmacy courier services will be available at the three sites listed above. 

Visit: kp.org/pharmacy 

Call: 808-643-7979 

Prescription refills for Indemnity Drug Plan (for Local 5 members in this plan)

Call Express Scripts help desk at 866-568-4973 

Emergency access: go to any in-network participating pharmacy (it is recommended to go to a different pharmacy within the same chain, if possible) 

•Glasses - emergency replacements - https://www.vspvision.com/eyes-of-hope/get-help.html#relief 

For lost or broken eyewear (even if an individual is not a VSP member or doesn’t have vision insurance), contact a local Red Cross chapter or shelter to request a VSP Eyes of Hope Disaster Relief gift certificate using the link above. "VSP Eyes of Hope" gift certificates (or "vouchers") are available to all people who have been affected by disasters. 

Find Shelters – Red Cross 

•Website: https://www.redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter.html 

•Phone: 1-800-RED-CROSS (1-800-733-2767) 

•Locations:

There are shelters at

1. War Memorial Complex – 700 Halia Nakoa Street, Wailuku; call 808-270-7389
2. Hannibal Tavares Community Center – 91 Pukalani St, Makawao; call 808-572-8122
3. Church of Jesus Christ of Latter Day Saints - 1300 Maui Lani Parkway, Kahului; call 808-233-9205
4. Kings Cathedral – 777 Mokulele Highway, Kahului; call 808-871-7311
5. Grace Bible Church – 635 Hina Ave, Kahului
6. South Maui Community Park Gymnasium – 1501 Liloa Drive, Kihei; call the Red Cross at 800-733-2767 

•Email: Emily.Fortman@redcross.org or Luke.Beckman@redcross.org 

•What it is: A place to sleep, meals, water, and other services 

Housing referral service 

•As of Monday, 8/14, HHFDC is launching a program to help connect those who have lost their housing with those who have housing to offer. Forms and information will be available here: 

Website: https://dbedt.hawaii.gov/hhfdc/hawaii-fire-relief-housing-program/ 

Phone: 808-587-0469 

Email: hhfdcfirereliefhousing@hawaii.gov 

 

Finding missing loved ones 

•Phone: 1-800-RED-CROSS (1-800-733-2767) and select Option 4. Follow the voice prompts for "Hawaii Wildfires". 

•Interactive Google doc: Click here

•In Person: The Maui Emergency Management Agency has opened a Family Assistance Center at the Kahului Community Center (275 Uhu St, Kahului, HI 96732). Staff will work with families to collect info and administer DNA swabs. 

•Missing pets:

Maui Humane Society 

Website: https://www.mauihumanesociety.org/services/lost-found-pets/file-a-lost-or-found-report/ 

Also, check "Missing Pets of Maui" on Facebook: https://www.facebook.com/groups/573929129453583 

Phone: 808-877-3680, ext. 3 

Food, clothing, and other essential items – Red Cross, Salvation Army 

•Phone 

Red Cross Maui: (808) 244-0051 

Salvation Army: 808-871-6270 (Kahului); 808-661-5335 (Lahaina); 808-875-8065 (Kihei) 

Aloha United Way: Call 2-1-1 (7 days/week, 7 AM-10 PM) 

•What it is: Food, clothing, and other essential items.

The Red Cross issues vouchers for food and clothing at stores. 

Child Care Services 

•Phone: PATCH’s referral lines: 808-961-3169 

•Link to a list of licensed providers from PATCH: https://docs.google.com/spreadsheets/d/1pT5Kz4bH8S4rEjulNMVCZcV_gfAOkNhg0it_2_eoqzM/edit#gid=0 

•Website with further info: https://www.patchhawaii.org/ 

•What it is: PATCH is the state’s designated childcare resource & referral agency. 

Radio updates 

The following radio stations will air Maui County updates on the disaster at 9 AM, 12 PM, and 3 PM each day: 

• FM 92.9
• FM 93.5
• FM 99.3
• FM 99.9
• FM 107.1
• FM 98.3
• FM 101.7
• FM 92.5
• FM 102.5
• FM 106.1
• FM 96.7
• FM 105.5
• AM 550
• AM 900
• AM 1110 

Unemployment Insurance 

•Unemployment Insurance call center for those affected by Maui wildfires: (808) 984-8400; choose option "0" at the prompt 

•In recognition of the devastating Maui Wildfires, the requirements to make three job search contacts and register for work on HireNetHawaii are waived for only those affected. These waivers begin once the claim is filed. The UI Call Center will also expand its hours to seven days a week and operate from 7:00 a.m. to 6:00 p.m. daily. The UI Call Center continues to offer interpreter services to limited English-proficient individuals. Individuals can file their unemployment insurance claims using the computers there at the Maui American Job Center (110 Ala'ihi Street, Suite 209, Kahului). 

•Online: https://huiclaims.hawaii.gov 

•To create a new account, you must have the following information: 

a. Social Security number and/or Alien card (if a Legal Permanent Resident) 

b. Your employment history for the past 18 months

c. Bank account information (used for direct deposit)

d. Valid email address 

To begin the process, go to: https://huiclaims.hawaii.gov 

This is the screen you will get. Click on and review any informational videos that may apply to you: 

When ready, click on the blue box on the right that says "Claimant Services"

This will take you to the next screen:

You may click "Create a Login" from here if you are a new user or *Reactivate (using your old account/password). *Call the Unemployment office for assistance if you forgot your old account/password.

Contacts:

Unemployment Claims & Benefits Call Center:

(833) 901-2272 or

(833) 901-2275 or

(808) 762-5751 or

(808) 762-5752

Maui Claims and Benefits

Phone: (808) 984-8400 or

Fax: (808) 984-8444 

Email: dlir.ui.maui@hawaii.gov 

Address: 

54 South High St., Rm. 201

Wailuku, HI 96793 

Replacing personal documents 

Birth Certificate / Marriage Certificate / Death Certificate / Civil Union Certificate 

Hawaii Dept of Health: 

Order online: https://vitrec.ehawaii.gov/vitalrecords/ 

This site will require an uploaded image of a government-issued ID (driver’s license, state ID, or passport) 

Phone: (808) 586-4539 

Address for in-person: State Office Building, 54 South High St. Rm. #301, Wailuku (note: this is not the mailing address to send forms to) 

Other states: https://www.cdc.gov/nchs/w2w/index.htm 

If the documents were issued in a different state, you will need to apply for replacement certificates from that state. 

Driver’s License / State ID: 

•https://www.mauicounty.gov/1518/DuplicateReplacement-License o May require other documents: Birth Certificate; Social Security Card; State of Hawaii ID Card; Medicare Card; Military ID; Passport; or Immigration & Naturalization Service documents 

Department of Motor Vehicles & Licensing Offices - You may be able to apply by mail, but if there are changes to any information other than your residential address, you will probably need to go in person.

 

Social Security Card 

•In person: Social Security Office, 2200 Main Street, Suite 125, Wailuku (open 8:30 AM-3:30 PM M-F) 

•Phone: 1-800-772-1213 

•Apply online: https://secure.ssa.gov/ossnap/public/landingOSsnap 

•Usually requires a driver’s license, state ID, or passport.

If you do not have these documents, they may accept others, such as an employee ID, school ID, health insurance card, or U.S. military ID.

See here for more details: https://www.ssa.gov/ssnumber/ss5doc.htm 

Passport 

•Important: Report your old passport as lost/destroyed.

The form is online here: https://travel.state.gov/content/travel/en/passports/have-passport/lost-stolen.html - adults may be able to submit the form electronically. 

•To replace lost/destroyed passports, you will need to apply in person.

However, if you have internet and printer access you can fill out the form online and then print it.

Here are the steps to apply and info about the documents needed: https://travel.state.gov/content/travel/en/passports/need-passport/apply-in-person.html 

•In-person locations - by appointment only – schedule appointments at www.usps.com/scheduler: 

Kahului Post Office – 183 South Puunene Ave, Kahului – 808-871-2487 

Puunene Post Office – 10 Hansen Road, Puunene – 808-871-1352 

Paia Post Office – 120 Baldwin Ave, Paia – 808-579-8866 

Haiku Post Office – 770 Haiku Road, Haiku – 808-575-2614

 

Medicare card 

•https://www.medicare.gov/what-medicare-covers/replacing-lost-medicare-cards-in-a-disaster-or-emergency 

Green Card 

•https://www.uscis.gov/green-card/after-we-grant-your-green-card/replace-your-green-card 

Naturalization/Citizenship Document 

•https://www.uscis.gov/n-565 

Other documents 

•https://www.usa.gov/replace-vital-documents#item-37457 

 

Longer term resources 

•Hawaii Emergency Management Agency resource page: https://dod.hawaii.gov/hiema/august-2023-wildfires/ 

•Maui Department of Housing and Human Concerns has a list of resources at: https://www.mauicounty.gov/DocumentCenter/View/104984/DHHC-Resource-Guide

 

If you have any questions, feel free to call or email us at 808 217 8832 or updates@mauiproperty.com